Rental Property Management in Tampa

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Maintenance Instructions

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SUBMIT MAINTENANCE REQUEST

Please use the below directions as a guide when submitting maintenance requests. If you are unsure about something do not hesitate to contact us.

ALL NON-EMERGENCY REQUESTS MUST BE SUBMITTED IN WRITING. The easiest way to do this is via the Submit Maintenance Request button above which sends you to your tenant portal. If you’ve forgotten your login information you may send a request via email to admin@rentintampa.com

PROCEDURES FOR REQUESTING MAINTENANCE

  1. Before requesting maintenance, check to see if you can determine the cause of the problem you are experiencing, unless you have an emergency such as those listed in paragraph 3. Read examples of various problems on the following page. Read these examples carefully.
  2. Determine if it is an emergency or a non-emergency item.

Emergencies - There are FEW emergencies

Definition of an emergency: A life threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc

  1. Emergencies causing immediate danger such as fire call 911
  2. Emergencies involving gas call the gas company and if necessary, 911
  3. Emergencies involving IMMEDIATE electrical danger, call the utility service.
  4. No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.

If it is a non-emergency, please do the following:

  • Non-emergency repair requests should be received in writing through the Tenant Portal.  You can also call us at (813) 906-7700 and we can enter the request on your behalf.
  • A RTPM representative will follow up and complete a work order as needed. Most non-emergency repairs are handled by our in-house staff within 2 business days. A RTPM approved vendor will be dispatched when needed. RTPM does not give vendors keys to the residences. Vendors are required to make appointments with tenants. RTPM will NOT release keys to vendors.
  • Remember, this is a NON-EMERGENCY and in some cases, the issue may not be resolved immediately.  
  • Everyones time is important. If you cannot keep an appointment let us know as soon as possible. Failure to so  can result in a charge to you. Therefore, be certain to call the RTPM office as soon as possible if you are unable to keep an appointment.
  • If you do not hear within 2 business days feel free to call us and inquire as to why.  

Report repair requests as soon as you become of aware. If you fail to report this and there is further damage you may be responsible for the cost of the damage. An example would be a leaking drain underneath a sink. Failure to report in a timely manner could cause more damage.

Check the following, if appropriate, before requesting maintenance:

  • If the oven does not work, check time-bake to be sure the settings on the unit are not preventing the oven from working. An oven set on time bake WILL NOT HEAT.
  • If the air-conditioner does not work, check ALL circuit breakers. Often during hot weather or if a circuit breaker overloads, it will trip off the circuit breaker. A tripped circuit breaker is often difficult to see, and it could appear that it is not. Therefore, you must turn the breaker all the way off and then turn the breaker all the way on. If you do not turn the circuit breaker all the way off, it does not reset itself to correct the problem.
  • If the garbage disposal does not work, check underneath on the disposal unit and push the reset button. Contact us if this does not resolve the issue.
  • If the electrical does not work in part of the house:
    • Check all the circuit breakers. Turn them off and back on to reset them. (See #2 above).
    • Check for the GFI plug, which is usually located in the garage, patio, kitchen, or the bathroom.
    • Reset the GFI plug and most likely, it will restart the electrical.
    • Sometimes there is more than one GFI; it is a good idea to check around the house to be aware if an electrical problem should occur. There may not be GFI plugs in homes built before 1970.
  • If the circuit breakers continually keep going off:
    • Check all appliances to see if too many appliances are running such as irons, microwave, toaster, curling iron, computers, printer, blow dryers, and more are causing an overload.
  • If the smoke alarm or CO detector does not work, check the following:
    • First, check the batteries. If a new battery does not work, call in a work order. Tenants are responsible for the replacement of batteries. It is important to replace batteries and NOT disconnect the smoke alarm or CO detector.
    • Normally the smoke alarm or CO detector will emit a beeping sound when the batteries are not working or losing their charge.
    • Test your smoke alarms and CO detectors every thirty days. If one of them is not working, contact us to place a work order immediately. Remember these are for safety, and it is very important to check them regularly to see if they are working
    • Do not disconnect or remove a smoke alarm or CO detector.
SUBMIT MAINTENANCE REQUEST
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